If the tracking number does not provide the latest update or your order has not 'moved', some of the most common reasons are:
Your parcel is on the way to its destination, however, the carrier has not scanned the parcel properly or the latest status is not showing on the tracking website. Please allow a few days for your local post office to update the information after receiving your tracking number.
Your parcel has arrived in your country and is currently in customs undergoing the clearance process during which the carrier´s system is unable to provide any further updates. Until customs has cleared your parcel and are done with their work and inspections, updates are not available. Unfortunately, we are not able to tell you how long this process will take, and have no power over the customs or regulations of any country.
If you have any concerns or questions about your order, please feel free to contact us for further assistance.
We will get back to you on the next business day.