The status of your order will change within 24 hours to several days, depending on the payment method you choose.
Here are the estimated confirmation times for each payment method:
Payment method |
Confirmation times |
Credit Card |
May take up to 24 hours |
|
-Up to 5 business days for USD sent from a non-US bank. -Up to 2 business days for USD sent from a US bank. |
Interac-e Transfer |
May take up to 24 hours |
ACH |
May take up to 24 hours |
BTC and other cryptocurrencies |
May take up to 24 hours |
The main reason payment being delayed or not received is incorrect order information when initially requesting the transfer. E.g. wrong beneficiary, wrong concept, total costs and fees not being covered.
Please allow for the payment confirmation time to expire. If there is no change in the status of your order, please contact us and provide the following information:
- Order ID
- Payment Date
- Payment receipt
We will get back to you on the next business day and we'll do our best to help you.